Highlights: COVID-19 significantly advanced digital initiatives in government—but the evolution is still begi...
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Top 4 drivers of government customer experience | #customersupport #supporticket
Highlights: Applying the word “customer” to government agencies Improving customer experience in government R...
The role of customer and employee experience in government | #customersupport #supporticket
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How government uses outbound SMS for service | #customersupport #supporticket
Highlights: Governments can find multiple use cases for outbound SMS messaging The benefits of SMS include th...
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Switching to RingCentral helped this top government contractor cut its telephony costs by 66% | #customersupport #supporticket
When a department or agency of the United States government wants to modernize its operations, that organizati...
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