The Effects of Good Customer Service
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The Effects of Good Customer Service | #customersupport #supporticket

Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. On the outside, it looks like a simple grade-school high jump competition. The bar is low, it looks easy to jump, but once you get into all the technicalities of the Fosbury Flop, it starts to get a smidge dicey. 

12 Must-Have Features of a Good Help Desk Ticketing System
News & Events

12 Must-Have Features of a Good Help Desk Ticketing System | #customersupport #supporticket

What makes customer support software great? These solutions require more than just dedicated customer support teams – without the necessary features, a ticketing software solution is hampering your efforts. Ticketing software goes far beyond just addressing customer issues, it forms the backbone of customer support operations. So what must-have features make a great customer support ticketing system that ensures success with your customers?