Max McShane, Head of Digital at Octopus Energy, spoke at Econsultancy Live today about how the energy supplier...
How digital is shaping customer experiences in B2B
For a long time, while business to consumer (B2C) customer experiences leapt forward in terms of quality and i...
2021 Will be the year brands make winning experiences out of remote interactions
30-second summary: In line last year’s changes, customers’ behaviors and expectations have also evolved drama...
How museums are using immersive digital experiences (pre- and post-pandemic)
Museums and galleries have been some of the hardest hit destinations since the onset of the coronavirus pandem...
The 7 best customer engagement software for great customer experiences | #customersupport #supporticket
As you build a new company or scale up an existing one, there are several factors to be aware of and tools to ...
63% of marketers are struggling to deliver omnichannel experiences – Econsultancy
Personalisation for individual consumers might be the aim, but the majority of marketers are struggling to del...
How brands are getting creative with virtual events & entertainment experiences – Econsultancy
Brand events have largely shifted online this year, as the pandemic continues to disrupt in-person experiences...
a world with only optimized experiences is just boring – Econsultancy
Nils Andersson Wimby, Agency Director at Isobar Sweden, makes the case for innovation in an age of optimizatio...
4 Ways You Can Use Messenger Chatbots To Create Better Hotel Guest Experiences
From increasing Trip Advisor rankings to minimizing face-to-face contact, stay ahead of the tech curve by impl...
What’s next for hospitality? Experts discuss the evolution of experiences and entertainment during Covid-19 – Econsultancy
In a recent virtual panel discussion hosted by Tribal Worldwide London, three hospitality and digital experts ...