experience - purshoLOGY

Case Study: How Dairy Milk Silk created a personalized experiential audio experience on Spotify | #casestudy

The #CaseStudy explores how Spotify and Dairy Milk Silk recreated the magic of mixtapes with personalised play...

The secret to the success of your e-commerce business lies in improving the experience you deliver to every cu...

There are many moving parts in play when trying to explain, let alone execute, an exceptional customer experie...

Highlights: Because your contact center is the front line for customers, it is essential that you ensure an e...

By Praveen Mamnani, VP of Product Management, Enterprise There’s a lot of talk about how remote work impro...

Highlights: Live chat has the capacity to elevate the customer experience Companies don’t always invest in li...

Highlights: An IVR system guides callers through an automated menu to get them to a specific destination A po...

In our ever-evolving, technologically advanced world, convenience is king—and that absolutely applies ...

Highlights Communication challenges hamper the mortgage industry’s ability to provide exceptional client expe...

June 13, 2021 4 min read Opinions expressed by Entrepreneur co...