How can I communicate with you? What records must I keep? How do I send my bills over? If you’re an accountant...
What My Rescue Dog Taught Me About User Experience
Opinions expressed by Entrepreneur contributors are their own. “Why is that dog attached to a leash?” These...
How to Deliver The Best Customer Experience in 2022 and Beyond
To understand the importance of delivering a great customer experience, just think back to the last time you h...
The Complete Calendar for Customer Experience Conferences in 2022 | #customersupport #supporticket
With customer experience becoming more important than ever, interactive customer experience conferences are th...
Millennials Aren’t Always About the Digital Experience. That’s Good News for Your Marketing Department.
Opinions expressed by Entrepreneur contributors are their own. It turns out that millennials’ digital-first...
The customer experience 2021 wrap-up (and trends to watch in 2022) | #customersupport #supporticket
As restrictions lift, some companies are transitioning back to their pre-pandemic ways of doing business. But ...
How to improve customer experience and raise your CSAT score | #customersupport #supporticket
Highlights: CSAT scores are a measure of customer satisfaction By tracking CSAT scores, you can improve the c...
How Small Businesses can Improve Customer Experience in 2022
Improving customer experience is expected to be a huge priority for small businesses in 2022. Brands will cont...
The top drivers of the employee experience for government agencies | #customersupport #supporticket
Highlights: Traditional thinking around employee experience Why the employee experience is important in gover...
Top 4 drivers of government customer experience | #customersupport #supporticket
Highlights: Applying the word “customer” to government agencies Improving customer experience in government R...