At Econsultancy Live 2020, a two-day virtual conference focused on the opportunities and challenges of the eco...
How to use content marketing to boost ecommerce conversions and user experience
30-second summary: Content marketing is a strategy focused on creating, publishing, and distributing...
Aldo’s experience chief on testing & improving the omnichannel retail service model – Econsultancy
At Econsultancy Live, Gregoire Baret – Senior Director of Omnichannel Experience at Aldo Group – shared how th...
The customer experience challenge demands clear leadership – Econsultancy
Roy Capon, CEO at Zone, outlines the organisational requirements of a great customer experience strat...
How Cisco’s Messenger experience opened up new opportunities with small businesses – Econsultancy
To access all of our premium content, including invaluable research, insights, elearning, data and tools, you ...
What is employee experience? Why is it important? | #customersupport #supporticket
An employee’s experience within a job role is often a reflection of the company itself. Often, companies focus...
5 Customer Experience Examples and Best Practices You Can’t Ignore
Businesses are always competing for customer retention and acquisition. You must be too, but mere good quality...
Customer experience optimization (CXO) for online stores: Three proven SEO tactics
30-second summary: Once you have the right product and pricing, succeeding with your online store essentially...
Total experience: why TX is the new tech buzzword you need to know | #customersupport #supporticket
‘Tis the season. While there’s much about 2020 that doesn’t look anything like a normal year, some things are ...
What will the Christmas customer experience trends be in grocery retail this year? – Econsultancy
It’s still unclear what Christmas and the winter holiday period will look like for many of us this year. For ...