experience - purshoLOGY

Bridging the gap – online shopper expectations vs the experience that brands deliver

June 16th, 2021 | 3:00pm BST What role does product information play when consumers shop online? A new study ...

Customers have more options than ever. This is great from a customer point of view, but for businesses it mean...

A few months ago it was time for the periodic service of my car. Now I have to say that my car could use a rid...

Managing audiology patient experiences can be tough, but with a solid game plan you will reach great ...

Which customer experience trends will shape 2021? What will CX look like in 2021? If you ask me, these 8 custo...

Without any previous business experience to back you up, it can be difficult to convince an investor to fund y...

A new report from Econsultancy and Decibel shows increasing numbers of businesses have recognized the close co...

Customer experience is one of the leading ways that brands seek to differentiate themselves today. But what do...

Adobe’s Digital Trends 2021 report sheds light on how far travel and hospitality companies need to go to meet ...

There’s a strain of thought in the business world that automated features can never replace the “human experie...