Say hello to RingCentral’s redesigned app | #customersupport #supporticket
With more than 7+ billion calls clocked on RingCentral each year, our app has become a cornerstone for busines...
Sentiment Analysis vs Customer Satisfaction Analysis | #customersupport #supporticket
B2B customer support has become more complex than ever…in a good way. With the evolution and amount of tools available for measuring customer health, B2B companies can gain a much greater understanding of how their customers are feeling.
5 Key Elements of A Strong Employer Brand | #hrmanagement #hrexecutive
Whether it’s the Great Resignation or the change in employees’ preferences regarding workplace conditions, one...
What is a Service Level Agreement (SLA) for Customer Support | #customersupport #supporticket
We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, ...
All You Need to Know about Positive Leadership | #hrmanagement #hrexecutive
Not all leadership is alike. There are many different types of leaders, and some are better than others. Also,...
The Key To Increasing Customer Support Efficiency | #customersupport #supporticket
Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. As a matter of fact, research shows that 40% of customers stopped doing business with a company due to poor service.
The sky is no limit for RingCentral’s Claire Bradshaw | #customersupport #supporticket
Highlights: International Astronomy Day was April 29, 2023 We sat down with Claire Bradshaw, Instructional ...
Ticket Deflection and Routing Can Improve Customer Service | #customersupport #supporticket
Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues that range from simple inquiries to complex matters, then they aren’t maximizing the ways in which they can help customers. This is where ticket deflection and routing comes in: to maximize the time and effort of your customer service agents.
5 Steps For Successful Strategic Workforce Planning | #hrmanagement #hrexecutive
To improve any area of your business, you need a plan. That also includes your workforce regardless of the typ...