Like people, a lot of businesses like to think that by saying that they have certain traits, then they automatically have those certain traits. Take being customer-centric, for example. Just because a business declares that they are customer-centric and therefore always put their customers first, does that make it true? Not so much, no.
What is Service Recovery? Definition + Examples + Next Steps | #customersupport #supporticket
Imagine visiting a particular restaurant once a month. One fine day, you are denied entry despite having made ...
Help your employees overcome the cultural shock after job relocation | #hrmanagement #hrexecutive
Relocation is always challenging for an employee who has been transferred or got a new job in a new country. T...
Introducing Debrief Session: Keep the momentum going after every webinar | #customersupport #supporticket
By Venky Iyer, Director of Product Management, Ravi Kalluri, Senio...
What is Customer Lifecycle Management? | #customersupport #supporticket
When you have access to customer data for every stage in the buyer journey, you are able to manage you...
RingTerns take the stage. | RingCentral | #customersupport #supporticket
Highlights: National Intern Day is Thursday, July 28 RingTern Volunteer Day gives back to local communities...
What is Customer Success, and What Is It Not? | #customersupport #supporticket
Some words are used so often that their meaning is blunted or outright transformed. One of these such words is “success,” and depending on the reader, can mean anything from “victory” to The Weather Girls’ album. As far as Customer Success teams are concerned, it leans towards the former (sorry fans of 1980s post-disco, your day will come).
3 customer service career paths you should know about | #customersupport #supporticket
Customer service has grown to become a critical function across industries including airlines, software compan...
New hires? Save time with new bulk onboarding in RingCentral | #customersupport #supporticket
Hiring is much more than just phone calls and interviews. New empl...
How to Attract and Retain Talent in a Tough Market | #hrmanagement #hrexecutive
Multi-sector and for companies of varying size, HR are finding that the market for recruiting talent is challe...