All that hard work really does earn some amazing recognition! RingCentral was named a ‘Built In 2022 Employer ...
Sharing power: Creating opportunities for Hispanic women in technology. | #customersupport #supporticket
Highlights: DFW Alliance of Technology and Women (DFW*ATW) is a vital non-profit organization committed to in...
5 strategies for managing customer expectations | #customersupport #supporticket
A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences. So in the cases where a customer is asking for something you can’t provide, whether that’s faster response times or new features (or a trip to the Moon with Wallace and Gromit), your business needs to manage their expectations.
Why collaborative leadership is important from the top down | #customersupport #supporticket
“One piece of log creates a small fire, adequate to warm you up. A...
Tips for improving the recruiting procedure in a company | #hrmanagement #hrexecutive
When it comes to recruiting, every company has its hiring process. Business leaders must always be on the look...
How the work environment you create impacts productivity | #hrmanagement #hrexecutive
Managing a workforce requires an understanding of many different factors. You need to understand what motivate...
How the Skybags #BackToCool campaign reached 55.10 Mn+ user | #casestudy
The Skybags #BackToCool campaign communicated with Gen Z, to acknowledge the return of real-life activities fo...
How Global Service Providers drive innovation | #customersupport #supporticket
Many of history’s greatest achievements began with powerful partne...
Are HR Leaders Struggling with Hybrid Work? | #hrmanagement #hrexecutive
Within the past few years, HR leaders have become more accepting of hybrid work. Flexible and remote working w...
Company Culture, Cats, and RingChella | #customersupport #supporticket
Highlights: Hiring for culture fit is as important as skills and experience, for the company and the candidat...