Zeus Kerravala, Founder and Principal Analyst, ZK Research, dives into how impactful the switch to RingCentral...
RingCentral celebrates our spirit | RingCentral | #customersupport #supporticket
Highlights: October 24-28 our employees celebrated Spirit Week This year’s theme “Globally Stronger Together”...
Stronger Together: RingCentral embraces hybrid moments | #customersupport #supporticket
Highlights: RingCentral’s Stronger Together initiative is more than just a slogan, it embodies the company’s ...
The Effects of Good Customer Service | #customersupport #supporticket
Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. On the outside, it looks like a simple grade-school high jump competition. The bar is low, it looks easy to jump, but once you get into all the technicalities of the Fosbury Flop, it starts to get a smidge dicey.
Resource Allocation And Employee Management Relations | #hrmanagement #hrexecutive
Availability of sufficient business resources is often a challenge encountered by most business owners, render...
What HR Should Understand About Workers Compensation? | #hrmanagement #hrexecutive
With an average workers comp claim reaching $41,000 and an industry total of $100.2 billion, it’s safe to say ...
Why workplace risk assessments matter ? | #hrmanagement #hrexecutive
While risk assessments are frequently perceived as unnecessary red tape, this couldn’t be further from the tru...
Microsoft Teams Direct Routing: A helpful guide | #customersupport #supporticket
Do you need a way to make better phone calls via Microsoft Teams? You aren’t alone. Many businesses rely on Mi...
3 ways customer service AI benefits customers and agents | #customersupport #supporticket
Highlights: Gartner predicts that by 2026, conversational customer service AI will reduce contact agent labor...
Time Tracking Tools Benefits For Employees and Organizations | #hrmanagement #hrexecutive
What did you do at work yesterday? How much time did you spend on different tasks? Were you more or less produ...