RingCentral is Mitel’s exclusive UCaaS partner and can guarantee Mitel’s global customer base with a seamless ...
The future of telephony: 7 predictions for 2023 | #customersupport #supporticket
You might be surprised, but the future of telephony is rich and promising. There has been a silent, emerging d...
Causes of Excessive Absenteeism and How to Fix It | #hrmanagement #hrexecutive
Parental and sick leaves are guaranteed employees’ rights. Illnesses and injuries are unwanted but ...
How we drive purpose at RingCentral | #customersupport #supporticket
All organizations have the potential to create a positive impact in the world, no matter how big or small. Thi...
RingCentral helps the fast-growing Golden State Warriors organization collaborate like an all-star team | #customersupport #supporticket
Highlights: Serving fans: With their business numbers accessible from any device, and the RingCentral Video a...
What your live chat security is missing | #customersupport #supporticket
Data security is no longer just a nice-to-have for messaging and live chat. Data breaches are becoming common, and in an environment where mindfulness about privacy is at an all-time high, businesses risk serious damage if they fail to keep up.
Cloud migration: An in-depth guide for businesses | #customersupport #supporticket
Cloud migration can be a game-changer for businesses of all sizes. Moving your communications systems from on-...
Artifacts and Education for Native American Heritage Month | #customersupport #supporticket
Highlights: November is Native American Heritage Month (NAHM) RingCentral celebrates with an artifact displ...
Jacoby & Meyers didn’t expect to save a fortune with RingCentral—but they’re not objecting | #customersupport #supporticket
Highlights: Improving service: Because RingCentral allows employees to communicate with clients from anywhere...
Rising Support Demand Reduces Revenue – State of Support Part 1 | #customersupport #supporticket
Support demand is rapidly and continuously increasing and few businesses are prepared to address the rising needs of their customers. According to TeamSupport’s State of Support report for 2022, overall support demand is rising at an average rate of 11%. That means your support team is getting more emails, more requests, more everything.