Highlights: Lunar New Year 2023 begins on Sunday January 22, with festivities culminating on February 5. Rin...
RingCentral’s top 10 CX innovations: Q1 2023 | #customersupport #supporticket
Innovations that elevate customer experience Taking the time to understand the customer experience helps you c...
How to Get Started with a 360-Degree Feedback Questionnaire? | #hrmanagement #hrexecutive
If you want to ensure continuous growth in your company, the first step is to assess the current performance o...
Conversational AI & conversation intelligence: An in-depth guide | #customersupport #supporticket
Conversational AI and conversation intelligence are two technologies making trends lists across indust...
The Role Of Compensation And Benefits In Retaining Employees | #hrmanagement #hrexecutive
Retaining employees is a critical aspect of running a successful business. High turnover rates can lead to inc...
RingCentral helps Good2Go Auto Insurance cut $100,000 from its telephony costs | #customersupport #supporticket
Highlights: Saving money: Eliminating on-prem phone maintenance, telco lines, and other communication costs w...
Why Customer Health Scoring Matters | #customersupport #supporticket
Understanding and measuring customer sentiment and health is a critical aspect of running a successful business. It allows you to gauge how your customers feel about your brand, products, and services, and make adjustments as needed to improve the customer experience. By regularly tracking customer health, businesses can make informed decisions that lead to increased customer satisfaction, retention, and revenue.
Employee Engagement and Satisfaction: What’s The Difference? | #hrmanagement #hrexecutive
Employee engagement is a buzzphrase that’s recently taken over the world of HR and workplace management. But e...
HR In Profit Vs Nonprofit Organizations: 5 Key Differences | #hrmanagement #hrexecutive
Human resources are essential in any organization, whether profit or nonprofit. People are a vital element reg...
One of North America’s largest moving companies cut its telecom costs by $12,000+ monthly with RingCentral | #customersupport #supporticket
Highlights: Saving money: Since switching to RingCentral, Corrigan Moving Systems is paying $150,000 a year l...