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5 Ways You Can Show the Value and ROI of CX | #customersupport #supporticket

Do you believe your company understands the value of its customer experience (CX) programs? If not, you’re not...

We usually associate lush green crops with farming but it is a grim reality in several drought-prone areas in ...

Cloud contact centers may operate in buildings filled with agents that learn and work together, but today’s re...

Mental health refers to the psychological, emotional, and social well-being of an individual. For a long time,...

Providing excellent customer service is a necessity for any e-commerce store. No matter how good your online s...

Seething pain dominates her body with each contraction. A few seconds seem stretching to forever and she choos...

If you want your business to succeed, it’s not enough to just bring in new customers over and over again. Yes,...

As your company grows, the demand on your support team increases as well. Promptly replying to all inbound cal...

Scaling your team to provide assistance around the clock might sound like a mammoth task. However, with a step...

It has just been a few years that we Indians started talking about ‘sports other than cricket’. Though this tr...