Customer needs and expectations are ever changing. Identifying, analyzing, and meeting customer needs is the k...
A Black History Month Article.| RingCentral | #customersupport #supporticket
Black RingCentral employees share their thoughts on the relevance and impact of Black History Month on our com...
Case Study: How Forfurs leveraged social media to create awareness around pet adoption | #casestudy
With the help of influencers, Forfurs launched its ‘Adopt Don’t Shop’ initiative to provide homes for stray an...
Personal folders: Organize your conversations in RingCentral Office and Glip | #customersupport #supporticket
Highlights Personal folders allow you to better categorize your conversations. Customize both the name and co...
Why I Quit Google To Sell Samosas
“I’m the guy who quit Google to sell Samosas,” reads the Facebook bio of Munaf Kapadia. But what it doesn’t te...
3 Common Mistakes You’re Probably Making | #customersupport #supporticket
Marketing to your chosen demographic is important, particularly for a growing business; choose the right target market and effectively market your product to those individuals, you’re on the path to success. It’s an essential component of the company business plan, but what is a B2B Buyer Persona, and why is it an important component of your company? What effects can misrepresenting Buyer Identity have on your business?
Call Queues Part 1: Create a call queue – how to configure and manage your settings | #customersupport #supporticket
Customers have high expectations for the businesses they interact with. That includes connecting with call cen...
Healthcare Claims Management achieves 441% ROI and meaningful patient engagement by switching to RingCentral | #customersupport #supporticket
For healthcare organizations, providing meaningful patient care shouldn’t end with treatment. But all too ofte...
How An Indian Made Pentium Processor, Took Intel’s Revenue From Millions To Billions
There cannot be one yardstick to measure everyone’s potential. Here’s where our education system fails because...
What Is an Internal Knowledge Base & How To Build One? | #customersupport #supporticket
Good customer service runs on good information. Agents need to be ready with an instant answer to any question...