The labor market is transforming at an incredible speed and companies have to adapt to new changes. The trend ...
Small business success: The secret ingredients | #customersupport #supporticket
Achieving small business success is no easy feat. Business owners are faced with multiple challenges on a dail...
How our new habits can — and should — work for us | #customersupport #supporticket
In April of 2020, the Bradley Corporation surveyed Americans and found that 78 percent now wash their hands mo...
Where Happiness Powers Performance. | RingCentral | #customersupport #supporticket
Marc Chan, RingCentral VP, General Manager of China, is featured in a recent Fortune article focusing on the w...
Founder vs CEO: What’s the difference? | #customersupport #supporticket
Business terminology can get a little complicated. Between founder, CEO, Vice President, Managing Director, CT...
How to Create a Customer Service Plan that Drives ROI | #customersupport #supporticket
You have the perfect product and competitive pricing to carve a special place for your brand in the market. Th...
RingCentral’s solution to overcoming video fatigue | #customersupport #supporticket
Highlights Video fatigue is a growing concern among remote workers. 38% of those surveyed experienced symptom...
8 Highly Effective Customer Service Training Ideas | #customersupport #supporticket
When it comes to customer service, the most important thing you need to shine is an excellent team. However, ...
5 tips to improve teamwork in 2021 | #customersupport #supporticket
It’s been almost a year since the COVID-19 pandemic sent us home from the office. With employees working remot...
Ignore Your Customers (and They’ll Go Away!) | #customersupport #supporticket
A playbook for delivering the ultimate customer service experiences