Human resources department staffers who’ve seen many social changes may think that they’re jaded and unable to...
our first-ever winter class of interns brings a blast of fresh thinking | #customersupport #supporticket
When you’ve got the world’s #1 business communication platform, word gets around. People want to be a part of ...
Achieving Customer Success by Reducing Churn | #customersupport #supporticket
In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers…and for your bottom line. The first way to do so is to ensure product adoption and use. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn. That’s what we explore in Part 2.
How to improve the EQ of remote and hybrid teams | #customersupport #supporticket
There’s finally a light at the end of the COVID-19 tunnel—and for employers, this means continuing to refine w...
How to Improve Customer Service: Top 10 Practical Tips | #customersupport #supporticket
Like most business leaders, you want your company to provide a great customer service experience. You hope to ...
The RingCentral Advantage: With you every step of the way | #customersupport #supporticket
Rolling out a new business phone solution can feel overwhelming. You’ll have a lot of questions. How are we go...
Think onboarding a new phone system is too expensive (or hard)? Think again… | #customersupport #supporticket
As much as you might want to upgrade your business’s phone solution, you might be hesitating because you’re wo...
Thanks to this smart IT upgrade, WideOrbit was perfectly positioned to succeed through the lockdowns | #customersupport #supporticket
If you’re a fan of TV or radio, you have WideOrbit in part to thank. The company’s advertising management tech...
What’s new in RingCentral Video | February 2021 | #customersupport #supporticket
When it comes to collaborating, we tend to think about the most foundational tools in our kits: team messaging...
How to transform customer experience for your contact center | #customersupport #supporticket
The customer experience has changed: today, customer priorities are different, and they demand more from the c...