In February 2023, RingCentral and Amazon Web Services, Inc. (AWS) announced a strategic partnership making Rin...
What is XaaS? An in-depth guide | #customersupport #supporticket
During times of economic uncertainty, businesses struggle to balance productivity with aggressive cost-cutting...
5 Ways To Improve Emotional Engagement In The Workplace | #hrmanagement #hrexecutive
Creating a work environment where all employees are engaged may feel like a pipe dream for some. After all, no...
Digital strategies for transformational growth | #customersupport #supporticket
Highlights: Eight months ago Akshay Srivastava began a new role as RingCentral’s Chief Digital Officer. We ...
Customer experience in financial services: 7 simple strategies | #customersupport #supporticket
It has never been more important for financial services organizations to nail their customer experienc...
Collaborative Notes: A better way to take notes during video meetings | #customersupport #supporticket
Taking notes in a video meeting can be a hassle. You’re either: Scribbling in a notebook, but we all know tho...
The Easy Path To SLA Management | #customersupport #supporticket
Any customer support team receives a range of customer requests throughout the day. These can include requests for adding new users, “how-to” questions, password retrieval, and more. The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request.
Our Employee Resource Group (ERG) logos have a new look | #customersupport #supporticket
Highlights: New RingCentral Employee Resource Group logos celebrate the history and values of each community ...
How Tinder’s You Up? campaign garnered 50 million+ views by encouraging youth to explore their individuality | #casestudy
The Tinder You Up? case study explores how the dating app asked the youth to take charge of their dating life,...
Want More Results at Work? Add Fun. | #customersupport #supporticket
Highlights: RingCentral fosters a fun work environment with contests, games, music, and friendly competition....