Not all leadership is alike. There are many different types of leaders, and some are better than others. Also,...
The Key To Increasing Customer Support Efficiency | #customersupport #supporticket
Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. As a matter of fact, research shows that 40% of customers stopped doing business with a company due to poor service.
Building a Winning Talent Pipeline Strategy: A Step-by-Step Guide | #hrmanagement #hrexecutive
Do you want to stop feeling like you’re constantly trying to catch up in the competition for talent? Now is th...
The sky is no limit for RingCentral’s Claire Bradshaw | #customersupport #supporticket
Highlights: International Astronomy Day was April 29, 2023 We sat down with Claire Bradshaw, Instructional ...
10 Best Practices For Liaising With 1099 Contractors | #hrmanagement #hrexecutive
Human resources (HR) teams are essential in workplaces that want to staff healthy and happy employees, but whe...
Ticket Deflection and Routing Can Improve Customer Service | #customersupport #supporticket
Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues that range from simple inquiries to complex matters, then they aren’t maximizing the ways in which they can help customers. This is where ticket deflection and routing comes in: to maximize the time and effort of your customer service agents.
4 Ways HR Can Find Prospective Students Employees to Hire | #hrmanagement #hrexecutive
As an HR professional, you must be wondering why it’s even a good idea to hire students instead of skilled and...
5 Steps For Successful Strategic Workforce Planning | #hrmanagement #hrexecutive
To improve any area of your business, you need a plan. That also includes your workforce regardless of the typ...
Gen Z Loves RingCentral | RingCentral | #customersupport #supporticket
Gen Z Interns are Taking Over! The newest generation of interns is here, and we may be changing the way compan...
Improve the student experience with these 7 tech tools | #customersupport #supporticket
How’s your campus’s student experience? There are many factors that play a role in student success, from cours...