SWOT analysis is a strategic planning tool that helps organizations to identify and analyze their internal str...
Unlock the communications puzzle: How RingCentral Overlay fits “all the pieces together” | #customersupport #supporticket
How do you take an already exceptional business phone system and turn it into a world-class collaboration plat...
National Nurses Week: How to foster an ideal nursing experience | #customersupport #supporticket
National Nurses Week this year is May 6-12, 2023. This is a wonderful opportunity to celebrate your valuable n...
RingCentral: The right call for Microsoft Teams | #customersupport #supporticket
ROI is the holy grail for most IT departments. And when it comes to getting the most out of Microsoft Teams, i...
How PUMA’s WPL campaign tackling gender bias reached 300 million+ users | #casestudy
PUMA encouraged the audience to break the gender bias around cricket with WPL campaign #IndianCricketTeamCapta...
Using The Customer Distress Index | #customersupport #supporticket
Using TeamSupport’s proprietary Customer Distress Index (CDI TM) to predict customer dissatisfaction before it escalates
Say hello to RingCentral’s redesigned app | #customersupport #supporticket
With more than 7+ billion calls clocked on RingCentral each year, our app has become a cornerstone for busines...
The Pros and Cons of Standalone Overseas Employees | #hrmanagement #hrexecutive
The concept of remote work had been simmering for a long time. It started in the 1970s when IBM tested out its...
Sentiment Analysis vs Customer Satisfaction Analysis | #customersupport #supporticket
B2B customer support has become more complex than ever…in a good way. With the evolution and amount of tools available for measuring customer health, B2B companies can gain a much greater understanding of how their customers are feeling.
What is a Service Level Agreement (SLA) for Customer Support | #customersupport #supporticket
We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, ...