Have you ever attended a meeting and felt like it wasn’t the most productive use of your time? Instead of enga...
Once Rejections Were Part Of His Life, Now This First Blind IT Entrepreneur Employs Others
In this fast-paced world when everyone is running to make it big, one runs life like a race where the horse wi...
Partnering to Build the Digital Communications of the Future | #customersupport #supporticket
Patience and pragmatism. The hard-won lesson of 2020. We have learned to be patient as the pandemic continues ...
Returned To India With His Unique Technique, Now Produces 500 Tonnes Vegetables In Just 20 Acres
Indian talent is found everywhere in the world. Be it United States’ reputed space agency NASA, multinational ...
Not Making a Decision is Still a Decision | #customersupport #supporticket
In business and in life, making a decision is easy when you’re working with a true partner and together can weigh all the factors involved towards making the right decision. In a specific example, the same can be said when it comes to making decisions that impact your B2B customer support teams’ success.
As She Stared At Her Own Death A Shocking Reality Gave Her A Mission. This Next:
At the age of 40, when she was diagnosed with breast cancer, her life took an unplanned route. Two surgeries, ...
Nine reasons your customers want to be able to text support | #customersupport #supporticket
Texting is one of the most used forms of communication. In the United States alone, 5.5 billion text messages ...
Using social media for small business: An in-depth guide | #customersupport #supporticket
To grow a small business, you have to wear many hats—that of a founder, marketer, accountant, salesperson, cus...
Adapting agent monitoring and analytics for a distributed team | #customersupport #supporticket
Today, contact centers are increasingly moving to the cloud. While that creates advantages such as cost saving...
Was Married Off, Trafficked, Abused As A Kid, Now Many Girls Are Out Of Brothel Because Of Her
In India, an estimated 30 lakh women and children are trafficked each year of which 40 percent are minors. In ...