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4 Types of Chatbots and their Role in Customer Experience | #customersupport #supporticket

If businesses were previously skeptical about the potential of chatbots in customer service, there is ...

When this 13-year-old boy ran away from his home in Manpur, a small village in the beautiful Uttarakhand, he k...

Sales can be a tough job at the best of times—but as any rep will tell you, it’s even harder in a crisis. In 2...

All great achievers in life have made it because of their determination, commitment, and hard work. Everyone h...

With the holiday season upon us, your customers and agents are probably taking some well-deserved time off. It...

It is apparent that none of us can survive without our farmers. In spite of that, the farming community does n...

Due to the ravages of the Coronavirus pandemic, workforce management has been turned on its ear. With business...

Expecting higher call volume but want to maintain service levels? This holiday season, give your customers the...

What is customer service management? At a conference in 1997, Steve Jobs famously said this in response to a p...

How many times have we said, “Things are going to look a little different this year?” We’ve honestly lost cou...