A new report from Econsultancy and Decibel shows increasing numbers of businesses have recognized the close co...
Snug’s CEO on the CX of buying a sofa: “upholstery companies just didn’t listen to their customers”
Snug CEO Rob Bridgman explains how the sofa-in-a-box company provides a great customer experience, from produc...
Digital Payments Lead March Toward a Cashless Society | Trends
By Jack M. Germain Apr 22, 2021 10:25 AM PT From coin shortages and curbside operations to contactless tra...
A day in the life of… Mary Say, co-founder & CEO of Brand Potential
Today’s ‘Day in the life’ features Mary Say, the co-founder and CEO of brand innovation consultancy, Brand Pot...
How creative automation can plug the content gap and leave time to create
The world is fraught with changing realities to which brands don’t just have to adapt, but in which they need ...
Data governance is key to healthcare companies competing on CX and innovation in 2021
Healthcare and pharmaceutical companies have ambitious plans to provide new services and tailored experiences ...
Customer journey optimisation and smart martech: Where to start?
Optimising customer journeys involves an increasing amount of interconnected martech and data, particularly wh...
CPG Brands Doubling Down on Direct-to-Consumer E-Commerce | E-Commerce
An increasing number of consumer-packaged goods (CPG) companies are shifting to the direct-to-consumer (DTC) e...
A day in the life of… Jesse Ketonen, Director of Growth & Operations at influencer marketing agency Boksi
Jesse Ketonen is the Director of Growth & Operations at content and influencer marketing agency Boksi. We ...
So what exactly does customer experience (CX) mean?
Customer experience is one of the leading ways that brands seek to differentiate themselves today. But what do...