Social commerce is maturing. As Accenture states in its ‘Future of Shopping‘ report: “Rather than a handful of...
Why the Real Estate Industry Should Embrace the Cloud
The increased adoption of cloud computing over the past decade has enabled businesses across industries to mee...
Three key ideas shaping customer relationships in the new age of experience
With customer needs being ever-evolving, businesses need to be adaptable and customer-centric in order to avoi...
Hackers Cast LinkedIn as Most-Popular Phishing Spot
LinkedIn users are being steadily more targeted by phishing campaigns. In recent weeks network audits revealed...
‘The customer is at the heart of our thinking’: Behind the transformation of Specsavers’ customer experience
A person might wear a pair of glasses or a hearing aid every day of their life, but when it comes to engaging ...
Marketers: Beware Florida’s Mini-TCPA | E-Commerce Times
If you do electronic marketing of any kind, you’ve been a captive audience to the ever-changing requirements o...
Katy Lindemann on CX transformation: employees are central characters, not supporting cast
Katy Lindemann, Principal Consultant, Grey Consulting, speaking at Econsultancy Live: CX 2022 last month. Imag...
E-Commerce Fulfillment Gains Driving Global, Channel Expansion
Mondays are becoming the digital shopping day of choice worldwide as consumers step away from video meetings, ...
Barilla’s VP Data & Analytics: ‘at the end of the day, we want to get more people to enjoy our brilliant pasta’
Barilla’s Lyndsay Weir presenting at Econsultancy Live: CX 2022. Photo credit: ASV Photography In marketing, a...
Cloud Providers Push Products, Tactics, To Win Customers in Competitive Market
In the current cross-industry scamper among enterprises migrating to clouds, no clear winners have yet to emer...