I have traveled extensively on three continents over the past year and a half, during which time I have stayed...
5 Transformational Customer Support Trends to Watch in 2020 | Call Centers
“Digital transformation” is not a new term or concept. While it has taken on multiple definitions,...
Using COUNTIF, COUNTIFS in Google Sheets to Sort, Analyze Data
Whether you’re researching keywords, reviewing lead sources, or analyzing customer attributes from a CRM expor...
Are trust-centric models a viable alternative to tech-centric models in physical retail? – Econsultancy
What does the future of offline retail look like? In certain segments of the market, retailers are experimenti...
4 Keys to a Winning Amazon Marketing Strategy | Marketing
Research indicates that 66 percent of online shoppers start their product searches on Amazon, and Amazon shopp...
15 Outstanding Digital Media Campaigns from 2019
Reviewing the year’s best digital marketing campaigns from established brands can generate ideas for your own ...
“We need to learn from the traditional marketing side when it comes to things like brand building” – Econsultancy
This year, Arianne Donoghue was recognised as UK Search Personality of the Year at the UK Search Awards. The a...
Customer Journey Mapping Webinar – Econsultancy
January 29th, 2020 | 2pm GMT Customer Experience is a competitive differentiator in many industries. Custom...
8 Key Personnel Roles for Ecommerce Success in 2020
The basics of an online store include a solid ecommerce platform, excellent customer experience, products that...
A day in the life of… Simon Hathaway, Managing Director at retail agency Outform – Econsultancy
Simon Hathaway is managing director EMEA at Outform – an agency leading transformation in retail. As usual, we...