In the current cross-industry scamper among enterprises migrating to clouds, no clear winners have yet to emer...
Bionic’s third age of CX: hybridising digital and world-class human service
“We’re entering a third era of customer experience,” argued Glyn Britton, Bionic’s Chief Customer Officer, at ...
Third-Party Risk Could Cost E-Commerce Sites Millions
Significant exposure to third-party risk could cost e-commerce websites millions of dollars in damages and los...
HR and marketing leaders reflect on creating a culture of learning
Talk of a “Great Resignation” has dominated conversations about recruitment, retention, and workplace culture ...
Finding the Fun in Non-Fungible E-Commerce
Non-fungible tokens, or NFTs, are still a relatively new movement in digital consumerism. However, their impac...
‘There is no point in being feature-rich if your UX is poor’: Stravito’s Thor Olof Philogène
Thor Olof Philogene is CEO and founder of Stravito, “a knowledge management solution that democratizes access ...
2022 Will Mark Retail’s Permanent Evolution to Omnichannel Operations
Expect to see a permanent evolution of brick-and-mortar retail omnichannel shopping in 2022. This milestone wi...
Email marketing trends in 2022: examining design, privacy and process
Email is the channel that continues to deliver, with CRM teams proving its worth over the course of the pandem...
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Though the pandemic isn’t exactly in the rearview mirror yet, we are beginning to understand the effect it’s h...
Virtue Worldwide’s Susan Pratchett: ‘brands are increasingly being left outside of culture’
Susan Pratchett is Managing Director for Europe at Virtue Worldwide, a creative agency born from the Vice Medi...