Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues that range from simple inquiries to complex matters, then they aren’t maximizing the ways in which they can help customers. This is where ticket deflection and routing comes in: to maximize the time and effort of your customer service agents.
6 contact center call deflection strategies | #customersupport #supporticket
Highlights: Call deflection can boost the customer experience when it’s done properly The customer experience...
Freshdesk + Freshstatus: Ticket Deflection During Major Incidents | #customersupport #supporticket
It’s just a regular Tuesday morning, your customers are their usual selves and your helpdesk agents are going ...