The year 2020 is poised to be one of the most transformational periods in healthcare ever. Almost overnight, ...
Helping Companies Build Stronger Customer Relationships | #customersupport #supporticket
In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. They sat down with TeamSupport co-founder and COO Eric Harrington to talk about customer support in the time of COVID and building strong customer relationships.
5 Ways You Can Show the Value and ROI of CX | #customersupport #supporticket
Do you believe your company understands the value of its customer experience (CX) programs? If not, you’re not...
4 ways to improve agent productivity in a cloud contact center | #customersupport #supporticket
Cloud contact centers may operate in buildings filled with agents that learn and work together, but today’s re...
Why E-commerce Chatbots are a Must-have for Businesses Today | #customersupport #supporticket
Providing excellent customer service is a necessity for any e-commerce store. No matter how good your online s...
Customer Retention Gets Tough. Here’s How to Deal With It | #customersupport #supporticket
If you want your business to succeed, it’s not enough to just bring in new customers over and over again. Yes,...
Optimizing text-based support: Deliver the most relevant content at the right moment | #customersupport #supporticket
As your company grows, the demand on your support team increases as well. Promptly replying to all inbound cal...
The Complete Guide to 24/7 Support | #customersupport #supporticket
Scaling your team to provide assistance around the clock might sound like a mammoth task. However, with a step...
Optimizing text-based support: Identify customer needs and expectations | #customersupport #supporticket
Providing a holistic, omnichannel experience has been a priority for many businesses, and for good reason. Cus...
How Artificial Intelligence Is Affecting the B2B Customer Support Sector | #customersupport #supporticket
We’re lucky to be living in an age where technology is constantly evolving. Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind.