Remote work is becoming a new reality for many businesses this year, as COVID-19 is forcing them to close thei...
How your support team can handle escalations & incidents better with the Freshdesk + PagerDuty integration | #customersupport #supporticket
Despite the global pressure of finding ways to solve customer challenges in the new normal, business leaders h...
Why interoperability is the key to post-pandemic telehealth growth | #customersupport #supporticket
As a result of the current global health crisis, the need for telehealth has never been greater. Moreover, the...
Let’s Ignite a Customer Service Celebration! | #customersupport #supporticket
As many companies are aware, in 1992 the U.S. Congress declared the first full week in October “National Customer Service Week.” It is now an event celebrated worldwide. It is a week many companies use to say thanks, encourage, express gratitude, and show their appreciation for their customer service employees. This year’s theme is particularly significant, Ignite a CX Celebration!
Address Your Customer Grievances In a Snap With These 7 Wonders of the Freshdesk Marketplace | #customersupport #supporticket
Your customers need you now more than ever. And the sooner you are able to engage with them the better as bran...
RingCentral Rooms for Poly is now available | #customersupport #supporticket
As employees slowly return to offices, the need for integrating video into physical meeting rooms is ever incr...
Making Strategic Business Decisions with Customer Support Data | #customersupport #supporticket
We began this blog series with Part 1 on how to use reports from your B2B customer support software solution to interpret key data and implement strategies as a result.
The Importance of Human Translation in Multilingual Customer Support | #customersupport #supporticket
As a business grows, so does the focus on building and maintaining strong customer relationships. Businesses t...
RingCentral Video and RingCentral Rooms brings teams closer together with new capabilities | #customersupport #supporticket
When the world turned upside down in early 2020, no one could’ve imagined just how different the concept of “w...
Getting Actionable Insights from Customer Support Conversations | #customersupport #supporticket
We’re in a world where the customer is king. We rely on them to reach out to us, tell us how they feel, tell t...