How many times have we said, “Things are going to look a little different this year?” We’ve honestly lost cou...
The perfect Christmas bundle for Freshdesk agents | #customersupport #supporticket
Let’s be honest, we’d all appreciate a little less work during the holiday season. Luckily for you, with the ...
How to Integrate Freshdesk with SQL Server for Advanced Analytics | #customersupport #supporticket
Every organization is unique. A customer service solution that works for one company may not work for another....
What is an “Agile” team? (And the impacts of remote work) | #customersupport #supporticket
In the ever-changing, turbulent world of modern business, flexibility is essential. Clients’ requireme...
Staying Connected in Remote Work Environments | #customersupport #supporticket
“Music is always fleeting. Bands break up, artists retire, sometimes with dignity and sometimes in disgrace. The string of reunions this past year has only shown that temporality of music.” Some get back together for the fans. Some because they “miss playing with the guys.”1 Whatever their reasons, we’ve all felt the excitement when our favorite band from the 80s or 90s [or whatever decade!] got back together, even if it was temporarily for a reunion tour. Better yet if a new album came out of it!
A Game Changer for Businesses | #customersupport #supporticket
Do you think the benefits of using artificial intelligence or AI in customer service are massively overhyped? ...
RingCentral Rooms: Transform your meeting rooms with Poly and Logitech devices | #customersupport #supporticket
Highlights RingCentral Rooms transforms your meeting rooms into video conferencing rooms Poly G7500 now also ...
Key Trends to Expect in 2021: What the Experts Say | #customersupport #supporticket
It would be fair to say that 2020 was unpredictable in the way that many companies were thrown into the deep e...
RingCentral Joins Modern Computing Alliance as Founding Member | #customersupport #supporticket
The past year has accelerated digital transformation across practically every industry as organizations have h...
Fax over internet: how to send and receive faxes online | #customersupport #supporticket
You may have thought (completely understandable) that faxing was a thing of the past. After all, business comm...