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3 reasons why work-from-anywhere is better than work-from-home | #customersupport #supporticket

Highlights Work from home isn’t a job perk for everyone In work from anywhere, employees can live and w...

When it comes to customer service scripts, practitioners are as divided as people are about pineapple ...

During the work-from-anywhere upheaval, many employees have complained about the surge of videoconferences. Th...

“Customer needs serve as the ‘north star’ for most product leaders”, especially those who are always s...

For two decades our company has operated with trust as a core value. In the spirit of transparency, we wanted ...

If businesses were previously skeptical about the potential of chatbots in customer service, there is ...

Sales can be a tough job at the best of times—but as any rep will tell you, it’s even harder in a crisis. In 2...

With the holiday season upon us, your customers and agents are probably taking some well-deserved time off. It...

Expecting higher call volume but want to maintain service levels? This holiday season, give your customers the...

What is customer service management? At a conference in 1997, Steve Jobs famously said this in response to a p...