Are you buried in such an overwhelming amount of support tickets that your team is having a hard time coming u...
4 ways to improve unproductive hybrid meetings | #customersupport #supporticket
Ever dial into a team meeting when nearly everyone else is there in person? It’s hard to get a word in edgewis...
The #1 Guide To Customer Experience Conferences in 2021 | #customersupport #supporticket
Industry events such as customer experience conferences are brilliant learning and networking opportunities fo...
6 alternatives to FaceTime for small businesses | #customersupport #supporticket
Updated January 2021 If you’re looking for alternatives to FaceTime for you and your business, you’...
Celebrating Milestones from 2020 and Preparing for the Road Ahead | #customersupport #supporticket
“Every opportunity that a company has to celebrate something, no matter how small or large that something is, they really should take advantage of it to lift the morale of the employees.”1 That’s what Matthew Jarzynski, vice president, human resources, Synergy, advises businesses as 2020 works its way into the history books.
8 Data-Backed Customer Service Trends for 2021 | #customersupport #supporticket
Each year, decision-makers scour reports on updated customer service trends to learn about how industry and cu...
When loans mattered more than ever, this leading mortgage company was there for its customers | #customersupport #supporticket
Given all of the economic chaos COVID-19 has created, it would be difficult to find a time in recent history w...
RingCentral Office and Video: 2020 year in review | #customersupport #supporticket
Skip to: 2020 was a year unlike any other. It was a year of major transformations—not just in the workplace...
10 reasons you need a mobile-enabled telehealth solution | #customersupport #supporticket
Today, it’s no longer enough just to have a telehealth solution. It now must be mobile-enabled, meaning that y...
How Are Customer Service Chatbots Revolutionizing Support | #customersupport #supporticket
Much like every other aspect of virtually running a business, technology has drastically changed customer serv...