“Project Magellan” uses Glip to add humanity to the way we connect with talent. Anyone who’s ever applied fo...
5 performance review tips that work—even for remote teams | #customersupport #supporticket
It’s not the most comfortable thing to do in the world, but performance management is an essential part of eve...
What is customer service? Definition + key skills | #customersupport #supporticket
Customer service might sound easy, but it isn’t. All it takes is one badly-thought-out reply from a customer s...
What is a chief remote officer? | #customersupport #supporticket
You’re probably already aware that work will never look the same again. Here’s another thing that’s going to c...
All aboard! Top reasons to embrace telehealth right now | #customersupport #supporticket
2020 was a banner year for telehealth technology. Enormous and unprecedented demand for virtual healthcare led...
B2B Customer Support Transformation Imperatives | #customersupport #supporticket
ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.
What is enterprise architecture (EA)? | #customersupport #supporticket
The world is always changing. Information technology continues to evolve at an ever increasing pace. Large org...
What is omnichannel customer support? | #customersupport #supporticket
The world is changing rapidly. What used to be sufficient for supporting customers is no longer enough. 73% of...
What is an omnichannel cloud contact center? | #customersupport #supporticket
All customers expect a seamless contact center experience. But it so rarely happens. They find themselves bein...
Omnichannel vs. Multichannel: What’s the difference? | #customersupport #supporticket
Customer expectations have shifted in recent years. Customers want to be able to interact with brands across m...