Any customer support team receives a range of customer requests throughout the day. These can include requests for adding new users, “how-to” questions, password retrieval, and more. The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request.
Our Employee Resource Group (ERG) logos have a new look | #customersupport #supporticket
Highlights: New RingCentral Employee Resource Group logos celebrate the history and values of each community ...
Want More Results at Work? Add Fun. | #customersupport #supporticket
Highlights: RingCentral fosters a fun work environment with contests, games, music, and friendly competition....
RingCentral receives five Comparably “Best of” awards | #customersupport #supporticket
Highlight: Comparably’s “Best” lists are based on 15 million+ anonymous ratings across 70,000 companies Co...
Impacts on UCaaS & CCaaS | #customersupport #supporticket
Photo source: AI-generated art from OpenArt.ai, in the style of artist Tristan Eaton 2023 is being widely tou...
Meet RingCentral’s New Chief Product Officer, Srinivasan Raghavan | #customersupport #supporticket
Highlights: Srinivasan plans to enhance user experience, improve user productivity and provide reliable commu...
Conversation intelligence for revenue teams | #customersupport #supporticket
Ever wish you could be in two places at once? Do you have tedious parts of your job that feel like a waste of ...
RingCentral China: Make ourselves better, make our world better together | #customersupport #supporticket
No matter how big or small, all organizations have the capacity to make a positive difference in the world. Th...
What’s New At TeamSupport? Q1 2023 Product Releases And Updates | #customersupport #supporticket
TeamSupport is all about customer-centricity; it’s built in our DNA. So, we regularly update and enhance our products to ensure we’re providing you, our customer, with software that can grow with you and support your customer service efforts. Detailed below are the features we’ve released in the first quarter of 2023:
Conversation intelligence: An interview with our head of AI, Prashant Kukde | #customersupport #supporticket
You’d be hard-pressed to read the news today and not find an article on conversational AI or generative AI. It...