Highlights: With businesses moving toward hybrid work, pinpointing locations can be challenging for first res...
Are we measuring customer experience the right way? | #customersupport #supporticket
Many of the current customer experience metrics used are failing. This is why some businesses who have good NP...
How New England Biolabs® continued contributing to COVID research… even with its staff in lockdown | #customersupport #supporticket
In the medical community’s fight against COVID-19, the media spotlight has focused on the large pharmaceutical...
Omnichannel Self Service for B2B Customer Support | #customersupport #supporticket
Self-service is still good customer service. Offering an option for customers to help themselves can give your customer support reps more time to focus on improving the big-picture aspects of your service strategy. And the right customer support software makes it easy to give customers what they want when they need it. According to recent industry research from Coleman Parkes, 91 percent of respondents said they would use a knowledge base if it were available to them, and 75 percent said online support is preferable as long as it is reliable. Popular self-service channels include FAQs, a searchable knowledge base, and online discussion forums.
8 Simple Strategies To Get More Happy Customers | #customersupport #supporticket
The customer experience market was valued at $6.5 billion in 2019 and is expected to experience a 17.7%¹ compo...
8×8 vs RingCentral: A head-to-head comparison | #customersupport #supporticket
Are you wondering who really wins in a head-to-head of 8×8 vs RingCentral? Then this is the blog for you. We’v...
Why Is Customer Service Important: 4 Benefits You Cannot Overlook | #customersupport #supporticket
When Jeff Bezos was asked by CNN what the single most important feature of Amazon’s success was, his r...
Study: What IT leaders are looking for in the post-COVID workplace | #customersupport #supporticket
Frost and Sullivan recently polled 3,000 IT and telecom decision-makers around the world, working within organ...
Supercharging the Retail Customer Experience for a Digital-First Era | #customersupport #supporticket
The importance of the retail customer experience has increased multifold over the pandemic, even at a time whe...
Logitech Rally Bar Mini and Rally Bar for RingCentral Rooms are now available for customer beta | #customersupport #supporticket
Highlights: RingCentral Rooms™ is now available on the new Logitech Rally Bar Mini and Logitech Rally Bar for...