Say hello to RingCentral’s redesigned app | #customersupport #supporticket
With more than 7+ billion calls clocked on RingCentral each year, our app has become a cornerstone for busines...
Sentiment Analysis vs Customer Satisfaction Analysis | #customersupport #supporticket
B2B customer support has become more complex than ever…in a good way. With the evolution and amount of tools available for measuring customer health, B2B companies can gain a much greater understanding of how their customers are feeling.
What is a Service Level Agreement (SLA) for Customer Support | #customersupport #supporticket
We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, ...
The Key To Increasing Customer Support Efficiency | #customersupport #supporticket
Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. As a matter of fact, research shows that 40% of customers stopped doing business with a company due to poor service.
The sky is no limit for RingCentral’s Claire Bradshaw | #customersupport #supporticket
Highlights: International Astronomy Day was April 29, 2023 We sat down with Claire Bradshaw, Instructional ...
Ticket Deflection and Routing Can Improve Customer Service | #customersupport #supporticket
Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues that range from simple inquiries to complex matters, then they aren’t maximizing the ways in which they can help customers. This is where ticket deflection and routing comes in: to maximize the time and effort of your customer service agents.
Gen Z Loves RingCentral | RingCentral | #customersupport #supporticket
Gen Z Interns are Taking Over! The newest generation of interns is here, and we may be changing the way compan...
Improve the student experience with these 7 tech tools | #customersupport #supporticket
How’s your campus’s student experience? There are many factors that play a role in student success, from cours...
Top 5 benefits of RingCentral MVP for Amazon (AWS) customers | #customersupport #supporticket
Cloud communications makes it easier than ever to collaborate, connect, and effectively work together ...