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How To Strengthen Self-Service With Effective Knowledge Management | #customersupport #supporticket

“By 2022, we’ll be talking to bots more than our own spouses.” – Deloitte Rapid technological advancements hav...

Highlights: Connected internationally: With its US and Philippines staff on a shared telephony environment, M...

Highlights: Veterans Day commemorates the end of World War I. Hostilities officially ended at the 11th hour o...

Brands are going above and beyond to attract and keep their customers engaged. Think about it. A well-timed fe...

At a glance: When we built RingCentral, we did so with the goal of providing what we believe is the most im...

There are many ways to measure customer satisfaction but the most effective way of doing so is by meas...

At a glance: Schedule call forwarding for business hours Create custom, professional greetings for all phone...

The ability to easily connect with teammates from anywhere, on any device. Seamless customer experiences. Ther...

Highlights: Harvard Business Review, founded in 1922, is known as “the world’s most influential management ma...

Highlights Although patient recruitment is essential for starting a clinical study, participant retention is ...