When RingCentral was founded in 1999, we were just a few engineers with a vision for connecting people. Back t...
10 Ways to Level Up Your Customer Service Analytics | #customersupport #supporticket
Advanced customer experience analytics allows you to gather valuable insights around customer behavior and hel...
8 surprising statistics on voice calling | #customersupport #supporticket
Highlights: The rise of newer forms of business communications (team messaging, video conferencing) was expec...
The top drivers of the employee experience for government agencies | #customersupport #supporticket
Highlights: Traditional thinking around employee experience Why the employee experience is important in gover...
RingCentral China won the ‘Best Workplaces in Greater China™ 2021’ | | #customersupport #supporticket
Great Place to Work® Institute, the global renowned career culture authority has announced the ‘Best Workplace...
Customer Service IS Important for Small Businesses (+ 8 Tips) | #customersupport #supporticket
Small businesses always have a ton of things going at all times – taking care of their teams and customers, ma...
RingCentral is helping the US’s largest temporary physician staffing company lower its telephony costs by $1.1M | #customersupport #supporticket
Highlights: Improved mobility: RingCentral’s soft phone and mobile app allow the company’s 2,000+ staffing pr...
This global fragrance maker for world-renowned brands pulled off a hassle-free international telephony integration—embedding RingCentral into Microsoft Teams | #customersupport #supporticket
Highlights: Microsoft Teams: Inter Parfums chose RingCentral for their strong global presence, easy onboardin...
Top 5 mobile app features in RingCentral MVP for mobile workers | #customersupport #supporticket
Our mobile devices play a big role in our work lives. Frost & Sullivan found that smartphones boost produc...
The Customer Is Always Right: The Verdict | #customersupport #supporticket
You’ve probably heard someone say that the customer is always right, especially if you’ve had experience in cu...