Customer service apps play a crucial part in guiding your support agents to offer great customer service. It’s...
2021, Together (Part 1) | RingCentral | #customersupport #supporticket
Highlights: RingCentral was listed at #18 on Glassdoor’s “Best Places To Work” -list We are also ranked #2 ...
3 Reasons Why Your B2B Business Needs Live Chat In 2022 | #customersupport #supporticket
In today’s world, a proactive and communicative customer experience is a necessity. Companies can no longer afford to be aloof in the digital space. Live chat software connects businesses with their customers, drives revenue and growth, and provides a universally better experience that drives customer satisfaction.
The 6 Biggest Digital Transformation Challenges (And How to Overcome Each One) | #customersupport #supporticket
In an era ruled by superior customer experiences and businesses converging towards being more customer-focused...
6 Tips for coaching contact center agents | #customersupport #supporticket
Highlights: Contact center agents need coaching to reinforce their contact center training The right contact ...
Importance of Great Customer Service in Healthcare and How to Provide it | #customersupport #supporticket
Healthcare is a customer service industry. Kind gestures and positive everyday interactions between staff and ...
5 admin features that make managing RingCentral easy | #customersupport #supporticket
At a glance: Quick upgrade/downgrade path Allow/block list Centralized team administration End-to-end encrypt...
How To Deal With Difficult Customers (8 Tips for 2022) | #customersupport #supporticket
If you are in a customer-facing role, you will often have to deal with people who are angry, demanding, aggres...
RingCentral Connect 2021: 7 stats government agencies need to know about connecting with employees and citizens in a hybrid era | #customersupport #supporticket
Highlights: COVID-19 significantly advanced digital initiatives in government—but the evolution is still begi...
RingCentral Connect 2021: Everything you need to know about Microsoft Teams | #customersupport #supporticket
Of all the productivity suites in the market, Microsoft Office is one of the most prevalent. After all, the nu...