If your B2B business is aiming to grow in 2022 (whose isn’t?) then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue.
Why fast, digital-first service is a major CX trend in 2022. | #customersupport #supporticket
As we enter 2022, we must reflect on how the digital-first experiences of the last two years have redefined ou...
On The Journey of Black Experience | #customersupport #supporticket
Highlights: BE@R – Black Employees @RingCentral, is one of RingCentral’s 11 Employee Resource Groups A ful...
How to Write an Effective Knowledge Base Article | #customersupport #supporticket
According to Statista, 88% of customers expect companies to offer an online self-service portal. Creating a gr...
San Antonio’s top-rated medical group uses the full suite of RingCentral solutions to improve its patient experience | #customersupport #supporticket
Highlights: Cloud phone: Using RingCentral’s intuitive admin portal, Gonzaba easily created call queues conne...
What is a Customer Pipeline and What Does It Do For You? | #customersupport #supporticket
If your B2B business is aiming to grow in 2022 (whose isn’t?) then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue.
How to Write a Cover Letter for Customer Service | #customersupport #supporticket
While applying for a Customer Service Representative position, it is important for aspiring customer service r...
In-person team building makes more sense than you think. Here’s why | #customersupport #supporticket
Recently, a member on my team took a few days off to recover from ...
The connected consumer: A look at the new retail journey | #customersupport #supporticket
Highlights The retail journey has changed dramatically over the past two years, with connected consumers look...
8 Tips to Write a Good Support Email (+ Downloadable Email Templates) | #customersupport #supporticket
When you are writing emails day in and day out to customers, it’s only natural for some support emails to miss...