customersupport - purshoLOGY

Messaging is a must-have ingredient of great CX in 2022. | #customersupport #supporticket

The last two years have proven that customer-first businesses must be flexible to thrive. That means meeting c...

Great work starts with great communication—and with RingCentral, g...

Although most agents enjoy solving customer problems, the pandemic has put them under a new kind of pressure. ...

Thanks to the rise of remote and hybrid work, people are doing the...

Artificial intelligence (AI) in customer service isn’t a new concept. Harnessing the true power of AI has been...

Highlights: Streamlined operations: Consolidating disparate customer service communication tools into a ...

When you want to find out how your customers feel about your brand, metrics such as customer satisfaction scor...

We like to think we play an active and even proactive role in the ...

What is the most important thing you can do to reduce churn and increase word-of-mouth referrals? The answer i...

Highlights: Contact centers with high call volumes can leave customers on hold longer than necessary. Long wa...