Your customer support team knows that no matter how extensive your knowledge base is, no matter how thorough y...
I went on vacation and didn’t tell my boss (shhh…) | #customersupport #supporticket
Last month, I took a trip to the great state of Texas. It might no...
How RingCentral helped North America’s 6th largest specialty transportation provider save money and improve its customer service | #customersupport #supporticket
Highlights: Improved collaboration: Migrating employees onto RingCentral’s unified app for phone, messaging, ...
COVID relief funding for schools: Will it help the staffing shortage? | #customersupport #supporticket
Highlights Schools are under significant pressure to attract and retain staff during the Great Resignation. C...
India Innovation | RingCentral | #customersupport #supporticket
Highlights: RingCentral India’s Vivek Wamorkar is a Director of Engineering Development who has spent his car...
How contact centers can handle the Great Resignation | #customersupport #supporticket
Highlights: American workers are quitting their jobs at record rates, leaving employers scrambling to fill po...
Using omnichannel CX to deliver personalized service. | #customersupport #supporticket
In 2022, omnichannel will replace multichannel as one of the top strategies for brands to reach digital-first ...
Building A Duck | RingCentral | #customersupport #supporticket
Highlights: Jackson Melcher and Timothy “Reno” Renollet head RingCentral’s Development Operations team which ...
Hearing vs Listening Skills in Customer Service | #customersupport #supporticket
Customer service representatives rely on their listening skills to understand how a customer feels about a pro...
How embedded finance trends impact financial services | #customersupport #supporticket
Highlights: Embedded finance refers to the practice of incorporating financial tools into a non-financial org...