By Venky Iyer, Director of Product Management, Ravi Kalluri, Senio...
How the Great Resignation impacts the insurance industry | #customersupport #supporticket
Highlights: Insurers are not immune to the effects of the Great Resignation, and 56 percent of insurers are l...
The Power of Connection | RingCentral | #customersupport #supporticket
Highlights: Employee Resource Groups (ERGs) are voluntary, employee-led groups whose aim is to foster a diver...
New power-packed AI features, webinar offerings, and integrations to combat widespread hybrid work frustrations | #customersupport #supporticket
How we work today feels very different than it did just a year ago...
Upgrade Customer Support Agent Performance with Supervisor | #customersupport #supporticket
Training new hires on the fly isn’t easy and yet it’s quite common. When a support team is missing hands, chances are that new support agents will be hitting the tickets with precious little preparation. Needless to say, this can quickly lead to problems with customers.
RingTern Recruitment | RingCentral | #customersupport #supporticket
Highlights: University Recruiting involves sourcing, evaluating, and hiring university students and recent gr...
Co-browsing: a next-gen first call resolution solution | #customersupport #supporticket
Highlights Co-browsing allows agents and customers to share their...
This leading international CPA firm uses RingCentral integrations with Microsoft Teams, HubSpot, and Okta to power its global expansion | #customersupport #supporticket
Highlights: Streamlining workflows: By integrating RingCentral’s telephony capability into staff’s workflow a...
Leverage Integrated Workforce Management to Drive Stellar CX | #customersupport #supporticket
2 years into the pandemic, the business landscape has changed with the speed of light. While 74% of profession...
Nonprofit service provider Bancroft finds ways to improve operations, save money, and deliver better care using RingCentral | #customersupport #supporticket
Highlights: Improved experience: With RingCentral Contact Center powering support operations, the organizatio...