Highlights The need for streamlined financial aid processes has never been greater than it is in the wake of ...
Is mortgage and lending ready for the Great Resignation? | #customersupport #supporticket
Highlights To adjust to the Great Resignation, mortgage firms and lenders must: Optimize onboarding f...
Enterprise Connect 2022: 5 essentials for creating the perfect hybrid workplace | #customersupport #supporticket
Remember when weekdays meant waking up, commuting into the office,...
6 keys to operational excellence in your contact center | #customersupport #supporticket
Highlights: The goal of a contact center is to ensure a positive ...
Enterprise Connect wrap up: Transforming EX & CX with AI and automation | #customersupport #supporticket
Highlights: Customers expect and demand automated communication c...
What you missed: 4 key moments from this year’s Enterprise Connect | #customersupport #supporticket
Did you miss the 2022 Enterprise Connect conference? Do you wish you could’ve been there to experience the gre...
The Mom Resume Gap Advantage | #customersupport #supporticket
The pandemic hit working mothers hard. When juggling work, child care, and home schooling became too much, it ...
See key customer information the moment your phone rings: Introducing URL app launch | #customersupport #supporticket
Highlights: URL app launch automatically pulls up key customer in...
7 tips to prevent call abandonment | #customersupport #supporticket
Highlights: Keeping customers occupied and offering self-service options can make contact center call wait ti...
Embedded finance vs. Banking as a Service (Baas): What’s the difference? | #customersupport #supporticket
Highlights: Embedded finance and Banking as a Service are related, but not identical. Financial servi...