Customers want to feel understood and heard, and this requires empathy.People with strong empathic abilities a...
Empowered employees: 5 ways retail can get it right | #customersupport #supporticket
Highlights To compete in a digital-first retail environment, empo...
5 obstacles to great contact center agent experiences | #customersupport #supporticket
Highlights: Common obstacles to good agent experience include ina...
2022 life sciences trends: a closer look | #customersupport #supporticket
Highlights Key trends in the life sciences sector include: The rapid progression of holistic digitization Hei...
RingCentral & Mitel: Announcing our first certified devices | #customersupport #supporticket
In November 2021, we announced a strategic partnership with Mitel ...
Enterprise Connect 2022: Open APIs are the future of communications. Here’s why | #customersupport #supporticket
If you feel that professional juggling is a part of your job these...
Product Customization: Benefits, Examples, & Tips | #customersupport #supporticket
Imagine opening your Netflix account and seeing four independent Turkish television shows, an advertisement fo...
Payer costs skyrocket with physician turnover | #customersupport #supporticket
Highlights The COVID-19 pandemic has resulted in unprecedented physician turnover rates and costly disrupti...
Customer Service Performance Review – A Manager’s Guide | #customersupport #supporticket
Conducting an impactful customer service performance review sets the stage not just for the evaluation and gro...
How to prioritize city and county projects to leverage federal COVID relief funding | #customersupport #supporticket
Highlights CARES provided $2.2 trillion in stimulus money, and the American Rescue Plan included $130 billion...