If you’re a RingCentral user, then you already know how our platfo...
Top 11 Help Desk Best Practices | #customersupport #supporticket
A help desk software is designed to streamline customer conversations from across channels into one view, keep...
Bench Strength, Part 2 | RingCentral | #customersupport #supporticket
Highlights: Solutions Engineers identify customer needs and deliver a plan to meet them. The Associate Sol...
How To Use B2B CRM To Improve B2B Relationships | #customersupport #supporticket
According to Forbes, 44% of companies focus on customer acquisition, while only 18% focus on customer retentio...
Prevent agent burnout with new financial services contact center strategies | #customersupport #supporticket
Highlights Financial call center agent turnover is all too common...
Acts of honor | RingCentral | #customersupport #supporticket
Highlights: On the last Monday of May, Americans celebrate Memorial Day—honoring those who died while serving...
How Digital Transformation Can Improve Customer Experience | #customersupport #supporticket
The ways in which most businesses now operate and interact with customers is drastically different from what t...
RingCentral Phone: Never miss another call with this new feature | #customersupport #supporticket
Picture this: It’s the middle of the day, and you’re in the office or your retail storefront. You step out for...
4 Examples Of Good Customer Service In Schools And What You Can Learn From Each One Of Them | #customersupport #supporticket
Customer service is often associated with consumer-facing companies, like Amazon or your favorite e-commerce s...
Enterprise Connect 2022: Doing more with a little help from our partners | #customersupport #supporticket
Highlights: Our expanding hardware, ISV, and telecom partnerships...