Highlights: Creating efficiencies: Unifying voice, video, and SMS texting on an app employees can access anyw...
Introducing more intuitive and empowering user call handling | #customersupport #supporticket
We are excited to introduce our new call handling enhancements, specially designed to empower small and medium...
How to create & host a great webinar: 7 strategies for success | #customersupport #supporticket
If you need some quick tips to help you create a webinar, you aren’t alone! In fact, the use of webinars has g...
RingCentral celebrates Disability Pride Month | #customersupport #supporticket
Highlights: July is Disability Pride Month In honor of Disability Pride Month, we sat down with Advanced Su...
The Power of AI in B2B Customer Support: Maximize Efficiency | #customersupport #supporticket
Who’s the most famous bot of all time? Arguably, R2-D2 as the beloved, fictional Star Wars droid.
RingCentral Makes Fast Company’s Fifth Annual List of the 100 Best Workplaces for Innovators | #customersupport #supporticket
Today, Fast Company, in collaboration with Accenture, announced its 2023 100 Best Workplaces for Innovators li...
Global reach: Spotlight on RingCentral’s international channel partners | #customersupport #supporticket
RingCentral is the #1 global unified communications and contact center solution, and today I’d like to place s...
Unleashing the power of fixed mobile convergence: A paradigm shift in communication | #customersupport #supporticket
In today’s fast-paced world, seamless and efficient communication has become a necessity for individuals and b...
Panel insights: Navigating a new venture in a time of disruption | #customersupport #supporticket
RingCentral recently hosted a panel discussion on “Navigating a New Venture in a Time of Disruption.” Conversa...
How Customer Expectations Are Related To Customer Satisfaction | #customersupport #supporticket
Does your customer service software help you measure customer expectations? Understanding the relationship between customer expectations and customer satisfaction is crucial to business success. Companies must grasp, understand, and manage customer expectations effectively in order to deliver experiences that meet or exceed them. When they do, businesses can use that momentum to enhance customer satisfaction, build stronger customer relationships, and drive business success.