Highlights We sat down with RingCentral’s Brian Baute to discuss: ...
4 requirements to modernize your government contact center | #customersupport #supporticket
At a glance This article discusses the following key points to hel...
RingCentral wins inaugural Built In LGBTQIA+ Advocacy Award | #customersupport #supporticket
Highlights: Built In is creating the largest platform for technology professionals globally. Built In’s 20...
Powering your next career pivot | #customersupport #supporticket
Highlights: Kelly Malone In May 2022, Director of Application Security and Customer Trust Kelly Malone led ...
RingCentral Rooms: These new features will change your hybrid workforce forever | #customersupport #supporticket
Hybrid work is changing many workers’ lives for the better by allo...
4 ways credit unions must evolve to survive | #customersupport #supporticket
Highlights This article on credit union evolution addresses the fo...
How healthcare payers can ease prior authorization provider pains with cloud communications | #customersupport #supporticket
Highlights Slow and non-standardized communications are key factors that make the prior authorization process...
Will Customer Service be Replaced by Robots? | #customersupport #supporticket
What colors our imaginations? When it comes to our concepts of artificial intelligence and robots, how much of it is affected by what we’ve seen on TV and in the movies, from The Matrix to Blade Runner? Beyond that, how prominent is the fear of automation taking jobs from humans? Evidently, it has been a very real thing, ever since the Luddites first destroyed textile mills in early 19th century England.
10 simple student voice strategies | #customersupport #supporticket
Highlights Students are the foundation of your school, but often,...
RingCentral & Google Workspace: 4 integrations with Google that make your life easier | #customersupport #supporticket
According to Okta, companies today deploy an average of 89 apps ac...