It’s no longer just “nice” for call center agents to provide an ex...
Shift Schedules: Types, Templates & How to Get Started | #customersupport #supporticket
A well-thought-out shift schedule can be your competitive advantage, especially in industries that need to ope...
How to Make CX a Team Sport | #customersupport #supporticket
Highlights: Ensuring optimal customer experience is a crucial ele...
7 Customer Journey Map Examples Across Industries | #customersupport #supporticket
If you’re an avid Agatha Christie fan, you’ll notice the rough sketches and maps that the author adds ...
7 Ways AI Improves Agent Experience | #customersupport #supporticket
Highlights: Artificial intelligence can help agents do their jobs...
How to Win Back Frustrated and Unhappy Customers | #customersupport #supporticket
No matter how great your products or services are, some customers are bound to run into problems. That’s an un...
4 winning customer engagement strategies for financial services | #customersupport #supporticket
At a glance Today, we’ll look at what winning customer engagement ...
RingCentral for Microsoft Teams: Introducing SMS and eFax | #customersupport #supporticket
Forming meaningful, long-lasting relationships with your customers means communicating with them on their term...
How to cut IT costs and maximize software ROI in 2022 | #customersupport #supporticket
IT teams constantly struggle with an impossible task: finding the ...
How Chatbots Have Improved and Elevated The Human Experience | #customersupport #supporticket
Ever wish a robot could cook or clean for you? We might not be on Jetsons-level technology, but for customer service and sales professionals, the robot assistants are already here.