By Venky Iyer, Director of Product Management, Ravi Kalluri, Senio...
What is Customer Lifecycle Management? | #customersupport #supporticket
When you have access to customer data for every stage in the buyer journey, you are able to manage you...
RingTerns take the stage. | RingCentral | #customersupport #supporticket
Highlights: National Intern Day is Thursday, July 28 RingTern Volunteer Day gives back to local communities...
What is Customer Success, and What Is It Not? | #customersupport #supporticket
Some words are used so often that their meaning is blunted or outright transformed. One of these such words is “success,” and depending on the reader, can mean anything from “victory” to The Weather Girls’ album. As far as Customer Success teams are concerned, it leans towards the former (sorry fans of 1980s post-disco, your day will come).
3 customer service career paths you should know about | #customersupport #supporticket
Customer service has grown to become a critical function across industries including airlines, software compan...
New hires? Save time with new bulk onboarding in RingCentral | #customersupport #supporticket
Hiring is much more than just phone calls and interviews. New empl...
Customer Support vs Customer Success | #customersupport #supporticket
Customer support vs customer success – two terms that have been seen as the same function in some companies, w...
RingCentral Contact Center Release 22.2: 6 innovations to delight your customers | #customersupport #supporticket
Customers today have a lot of choices for just about anything they want to buy or any service they want to use...
Why Every Organization Should Have a Customer-focused Culture | #customersupport #supporticket
It’s essential to think from your customer’s perspective if you’re looking to meet and exceed their expectatio...
Must-know strategies for business growth | #customersupport #supporticket
It shouldn’t come as a big surprise that a positive customer onboarding experience ensures that your customers...